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Since our Privacy Policy is a few hundred words over 5k, we thought you might appreciate a short & easy breakdown. These highlighted bits will do precisely that! Note: the framed explanations aren’t legally binding and are meant to help you understand the legal language.

This Privacy Policy explains how VPNRentals processes your personal data when you use our Services or interact with our Website. The Privacy Policy will remain in effect until a new policy supersedes it. We may choose to update this policy at our discretion, so you should check this page periodically as the terms may change from time to time. The most recent version of the policy will be reflected by the “last updated” date noted at the bottom of the page. Your continued use of the Website and our Services will constitute your acknowledgment of the policy in its current version and your understanding of the terms of the policy.

1. What information is collected and why?
We keep our Services logs-free. We don’t collect any information that could lead us to know what you’re up to online.
VPNRentals respects your privacy, therefore we are committed to not process any information related to the online activity of our users. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic or any other similar information).
Our servers do store information about your connection to a particular VPN server (user ID and/or IP address and connection time stamps), BUT this information is automatically deleted within 15 minutes after termination of your session. And be assured that no information is stored about the websites you visit.
When you visit our Website or navigate within our app (collectively referred to as ‘Website’), we collect and use some information to improve the performance of our Website. The information we collect on our Website may include anonymous “traffic information” provided by the host or similar provider of such information (e.g. Google Analytics) that does not personally identify you. This information is statistical and includes information about which pages on VPNRentals’s Website visitors visit and how long visitors stay on a particular page. It also provides information about what browser, network, or device is used to visit our Website. To learn more about Google Analytics and how to opt out, please visit https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en. Also, when you visit our Website, we may retain your IP address and a unique identifier of your device. This helps us identify problems with our server, to administer our Website, or to display the content according to your preferences. The legal basis for such processing is our legitimate interest to analyze and improve the performance of our Website and user experience. That does not mean that we track your online activity while you use our Services.
When you use our Services, we collect and use the information for the following purposes:
To provide our Services.
We process limited information related to the use of our Services (registration information: e-mail, account registration date, information about subscription, encrypted password).
If you use the Dedicated IP service, we will process your email address, therefore, certain online activities can be traced back to your account information
Legal basis for the processing of information is performance of a contract to which you are a party. Please note that this information is necessary to enter into a contract and if you do not provide this information (or if we cannot retain this information), we will not be able to provide you with our Services.
Analyzing and improving the performance of our Services and user experience (when you use our Services).
To maintain a perfect quality of our Services and provide you with efficient support, we collect diagnostics information and monitor crash reports on our apps and extensions. The information we collect contains aggregated performance information, the frequency of use of our Services, unsuccessful connection attempts and other similar information. Please note that diagnostics information does not contain uniquely identifiable information. However, if you face some problems when using our apps, to solve these problems we may require your device information. We will access this information only if you provide a separate consent for that.
When you permit us through a pop-up within our app, we collect your location data, i.e. only your WiFi name (Service Set Identifier), which is stored on your device for the purpose of enabling “Auto-connect” feature, which extends to “Trusted WiFi” networks. This feature allows our app to automatically connect to a server without your worry about it. However, please rest assured that we do not share this information to any third party. In fact we do not store this information on our end and it is stored only on your device.
In case we would process your personal information, legal basis for such processing is our legitimate interest to analyze and improve the performance of our Website/Services and user experience.
Offering our Services.
We may contact you via email for this purpose, but we also encourage you to contact us via our online contact form to get the best VPN offer for you. For us to be able to address your requests effectively, we may ask you to provide some information about you. We will also use the provided information to contact you regarding any future offers that may be of interest to you.
If you do not wish to receive emails from us, you can opt-out from receiving emails or unsubscribe at [email protected] or click “unsubscribe” at the bottom of any correspondence. If you have multiple email addresses, you will need to opt-out for each address in order to be removed from our active database.
Legal basis for the processing of personal information is your consent, your relationship with VPNRentals or our legitimate interest to conduct marketing activities.
Communicating with users and customer support.
We use user email address to: i) send important updates and announcements related to the use of our Services; ii) respond to user requests or inquiries. In addition to user email, we process your inquiry and other information that is provided by you during the conversation.
When a user contacts us through a live chat on our website, we are able to see the user’s IP address. This information is needed to determine if the user is connected to our servers so that we can assist in solving related issues.
Legal basis for the processing of personal information is performance of contract with you (in case of important communication related to our Services) or your consent (in case you submit an inquiry with our customer support).
To interact with you via social media.
Where you interact with us via social media, we will process social media profile information, inquiry information, post information and other information you provide us with.
Legal basis for the processing of personal information is your consent.
We may receive certain information about you (cookie id, mobile device id, advertising IDs) from certain advertisers and advertising partners for analytical and advertising purposes. Our advertising partners help us attribute sales, deliver more relevant ads and promotional messages to you, which may include interest-based advertising and account-based advertising.
Legal basis for the processing of personal information is our legitimate interest to deliver relevant ads and promotional messages to you, and to attribute sales.
Accounting, payment, legal requirements and legal processes.
We are subject to accounting, tax and other statutory requirements. We may have to protect our legitimate interests and legal rights. In these cases we may be required to collect and store a limited amount of certain information: email address, subscription information, payment related information, legal documents.
As for payment related information, our payment processing partners collect usual data necessary for payment processing and/or refund requests (transaction date, payer’s IP address, credit card number, credit card owner’s full name, in some jurisdictions also personal identity code, passport or identity card number and/or residence address). We process only very small part of this payment related information (part of the credit card number, payer’s IP address, payment amount, currency, date of payment and card expiry date) for solving payment related issues (such as fraud prevention cases). We also collect information about your residence country (and your state) as this information is needed to calculate applicable sales tax. If you elect so, we may retain your data which is used to generate and issue invoice for the rendered Services. If you choose the open banking payment method to pay for our Services, we will collect your name and surname, as well as your bank details.
Legal basis for the processing of personal information is a legal obligation to which we are subject (in case we need to collect your information statutorily) and our legitimate interest to defend our rights and interests (in case of other legal processes related to you, if any).

2. How long do we store your personal information?
Information Retention
Please keep in mind, that one of our most important principles is No-logs Policy (see more in our Terms of Service), therefore we collect only the minimum amount of information about you, which is required to provide you with our Services.
We apply different retention periods depending on the purpose for which your personal information is processed as detailed in this Paragraph 1:
Personal information which is needed to provide our Services is processed for as long as you use VPNRentals and no more than 2 years after you stop.
Personal information which is needed for analyzing and improving the performance of our Website/Services and user experience is processed until the deletion of your account.
Personal information which is needed to offer you our Services is processed as long as you use them or have given us a consent and 2 years thereafter.
Personal information which is needed to communicate with users and provide customer support is processed for no longer than 2 years following the last communication with the exception of the device information (collected with your consent to solve your problems with the app), which we store for no longer than 7 days.
Personal information which is needed to interact with you via social media is processed for as long as you are registered on a specific social media network.
Personal information which is needed for internet advertising purposes is processed for 30 days unless provided otherwise in the section „Cookie and web beacons”.
If you request, we will delete your personal information specified in Paragraph 1, unless, we are legally required to maintain certain personal information, including situations such as the following:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute, we will retain the necessary personal information about you until the issue is resolved;
Where we are required to retain the personal information about you for our legal, tax, audit, and accounting obligations, we will retain only the necessary personal information for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

3. How does our Website interact with third party services and content?
Information Transfers
Your information from Paragraph 1 may travel around the world a bit, but we always take extra care to keep it safe and sound.
Your information as specified in Paragraph 1 may be stored and processed in any country where we have facilities or in which we engage service providers.
Information recipients
It takes a village to keep our Services up and running. We need third-party tools and services for things like marketing, payments, live chat, and so forth. Since these don’t belong to us, we urge you to read their terms & policies on their sites.
VPNRentals shares personal information with information recipients only in cases where necessary for the purposes described in Paragraph 1 and allowed in accordance with applicable laws. We do not sell or trade your information with anyone.
We only disclose personal information to law enforcement authorities or courts of competent jurisdiction when we are asked and legally obliged to do so.
Information recipient or category of information recipient
Purpose of personal information transfer
Country of the recipient
Marketing service providers, such as Appsflyer
we use them to manage our contacts and automate our marketing
United States
Third-party payment providers, such as Paypal
they help us to process payments together with our own authorized payment processing companies
United States
Storage and infrastructure service providers
they help us to deliver targeted advertising to the Website visitors
United States
Live chat and support service providers, such as Jivo
we use them to provide live chat technology and provide support to our users
United States
Security service providers, such as Cloudflare
we work with them to provide improved security and performance
United States
Attorneys, notaries, bailiffs
we transfer personal information in cases when we seek to defend our rights and legal interests
United States

4. What choices do you have over how your information is used?
We respect GDPR and other privacy laws, and you can ask us to delete stuff or implement any other of your rights by emailing us at [email protected].
You may be aware that the General Data Protection Regulation or “GDPR” and other privacy laws give certain rights to individuals in relation to their personal information. Accordingly, we have implemented additional transparency to help users take advantage of those rights. As available and except as limited under applicable law, individuals have the rights described below:
You can access your personal information or receive a copy of it by contacting us.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible.
You can demand the correction of inaccurate personal information and, subject to the nature of the collection and use, the completion of incomplete personal information (right to rectification).
Right to deletion of your personal information specified in Paragraph 1, unless, we are legally required or we have a legal basis to maintain certain personal information.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority.
If you wish to implement any of the above-mentioned rights, please contact us at [email protected].

5. Do we engage in automated individual decision-making, including profiling?
Automated decision-making is the process of making a decision by automated means without any human involvement. Profiling analyzes aspects of individual’s personality, behavior, interests and habits to make predictions or decisions about them. We assure you, that we do not make decisions based solely on automated processing, including profiling, which would produce legal effects concerning you.

6. Cookies and web beacons
Most of the sites on the internet use cookies, as they’re pretty convenient. If you want to, you can reject those, but some things may not work completely or as well as they should. We also use web beacons, but if you reject cookies, they won’t work either.
A cookie is a small string of data that transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Website and that data helps websites to understand your preferences and improve your website experience. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Website and you may lose access to some of its features.
A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Website, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
Some links may take you outside of our Website and are beyond our control. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information. We urge you to review the equivalent data protection, privacy, and cookie policies available on their websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third party websites is entirely at your own responsibility.

7. How do we secure your information?
We really care about your security & privacy and do a lot to protect it. However, anyone who tells you that 100% anything-proof security is possible either doesn’t know much about it or is trying to mislead you. Please keep that in mind.
We have implemented various security measures, including SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. We take all steps reasonably necessary to ensure that your information is treated securely.
While we implement security measures on our Website and through our Services, you should be aware that 100% security is not always possible. Whenever you give out your information online there is a risk that a third party may intercept and use that information. While we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose online. By using the Services, you expressly acknowledge and agree that we cannot guarantee the security of any information provided to or received by us through the Services and that any general information, other information or information received from you through the Website or our Services is provided at your own responsibility.

8. Does our Website respond to do-not-track signals?
Currently, it doesn’t. You can tweak your specific browser settings to achieve very similar things.
At this time VPNRentals does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do-not-track’ instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Please note that blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered by our Website.

9. What if I access the Website or your Services from my mobile phone, tablet or laptop?
The same things stand that we talked about in section “What information is collected and why?” at the very top of this Privacy Policy. Basically, we don’t collect much, and you can opt out of most of it.
If you are a visitor of our Website, but not a user of our Services, we collect and use information about you in the same way and for the same purposes as specified above in Paragraph 1 notwithstanding the device or application you use. If you are a user of our Services and access our Website using one or more of our applications notwithstanding the device, application, or browser extensions, we collect and use information in the same way and for the same purposes as specified above in Paragraph 1.

10. Who should you contact with questions or concerns?
Our 24/7 Customer Success Team will help you out as soon as they can.
If you have any questions or comments relating to VPNRentals Services, send an email to [email protected] or chat with us on the Website.
11. When was this policy last updated?
Keep in mind that we can update this Policy in the future & check it regularly.
March 20, 2024.